{"id":35359,"date":"2024-05-28T14:35:24","date_gmt":"2024-05-28T12:35:24","guid":{"rendered":"https:\/\/www.gentianes.ch\/?page_id=35359"},"modified":"2026-03-17T09:17:05","modified_gmt":"2026-03-17T08:17:05","slug":"support","status":"publish","type":"page","link":"https:\/\/www.gentianes.ch\/de\/support\/","title":{"rendered":"Support und Downloads"},"content":{"rendered":"

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Supports & T\u00e9l\u00e9chargements<\/h1>\n

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Questions fr\u00e9quentes<\/h3>\n

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Appels \u00e0 l\u2019aide<\/p>\n

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Abonnements et appareils<\/p>\n

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Intervention de Gentianes<\/p>\n

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D\u00e9lai de r\u00e9siliation<\/p>\n

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Divers<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb3_5″ _builder_version=\u00a0\u00bb4.25.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb sticky_limit_bottom=\u00a0\u00bbsection\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_accordion open_toggle_text_color=\u00a0\u00bb#df585d\u00a0\u00bb open_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb closed_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb icon_color=\u00a0\u00bb#0c2340″ use_icon_font_size=\u00a0\u00bbon\u00a0\u00bb icon_font_size=\u00a0\u00bb24px\u00a0\u00bb module_id=\u00a0\u00bbfaqCu1″ module_class=\u00a0\u00bbfaqCu active\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.6″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb toggle_text_color=\u00a0\u00bb#df585d\u00a0\u00bb toggle_font=\u00a0\u00bbg-type-houschka-roun|700|||||||\u00a0\u00bb toggle_font_size=\u00a0\u00bb24px\u00a0\u00bb body_font=\u00a0\u00bbg-type-houschka-roun||||||||\u00a0\u00bb body_text_color=\u00a0\u00bb#1a2841″ body_font_size=\u00a0\u00bb20px\u00a0\u00bb custom_margin=\u00a0\u00bb||||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb||||false|false\u00a0\u00bb border_width_all=\u00a0\u00bb0px\u00a0\u00bb border_width_bottom=\u00a0\u00bb1px\u00a0\u00bb border_color_bottom=\u00a0\u00bb#1a2841″ global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_accordion_item title=\u00a0\u00bbComment d\u00e9clencher un appel \u00e0 l\u2019aide ?\u00a0\u00bb open=\u00a0\u00bbon\u00a0\u00bb _builder_version=\u00a0\u00bb4.25.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

Une simple pression sur le bouton d\u2019appel \u00e0 l\u2019aide de l\u2019appareil choisi transmet l\u2019alerte aux aidants et\/ou \u00e0 notre centrale d\u2019appels \u00e0 l\u2019aide.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbQui va recevoir l\u2019appel \u00e0 l\u2019aide ?\u00a0\u00bb _builder_version=\u00a0\u00bb4.25.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n

En fonction de l\u2019abonnement choisi, ce seront les proche (famille, amis, voisins, concierge, etc) qui recevront l\u2019appel et\/ou cela peut \u00eatre notre centrale d\u2019appels \u00e0 l\u2019aide 7\/7 24\/24<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbComment cela fonctionne-t-il ?\u00a0\u00bb _builder_version=\u00a0\u00bb4.25.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n

L\u2019alarme d\u00e9clench\u00e9e lance un appel sur le t\u00e9l\u00e9phone de la 1\u00e8re personne dans la cha\u00eene d\u2019appel \u00e0 l\u2019aide. Si la personne 1 ne r\u00e9pond pas, refuse l\u2019appel ou que la messagerie s\u2019enclenche, c\u2019est la personne 2 qui re\u00e7oit ensuite l\u2019appel et ainsi de suite jusqu\u2019\u00e0 ce que l\u2019alarme soit prise en charge. Il s\u2019agit d\u2019un processus d\u2019appels en cascade.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbEst-il possible d\u2019annuler un appel \u00e0 l\u2019aide ?\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n

Non, il n’est pas possible d’annuler un appel \u00e0 l’aide. Il est pr\u00e9f\u00e9rable d’avoir un appel \u00e0 l’aide de trop plut\u00f4t que la personne concern\u00e9e annule un appel \u00e0 l’aide de mani\u00e8re inopin\u00e9e.<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbO\u00f9 votre s\u00e9curit\u00e9 peut-elle \u00eatre garantie ?\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.6″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n

En fonction de l\u2019appareil choisi, il est possible d\u2019\u00eatre prot\u00e9g\u00e9 partout en Suisse : \u00e0 l\u2019int\u00e9rieur du domicile mais aussi partout \u00e0 l\u2019ext\u00e9rieur ou le r\u00e9seau mobile 4G est disponible.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbEst-il possible de porter la montre ou le bracelet-\u00e9metteur sous la douche ?\u00a0\u00bb _builder_version=\u00a0\u00bb4.25.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n

Oui, les solutions propos\u00e9es sont \u00e9tanches selon la norme minimum IP 67.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbLa chute est-elle d\u00e9tect\u00e9e ?\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n

Oui, nous proposons actuellement deux solutions \u00e9quip\u00e9es de d\u00e9tecteurs de chute. Toutefois, il est important de noter que la d\u00e9tection des chutes ne peut \u00eatre garantie \u00e0 100 %.<\/p>\n

Si une chute est d\u00e9tect\u00e9e, l\u2019\u00e9metteur d\u00e9clenchera l\u2019alarme uniquement si la personne reste inactive pendant au moins 15 secondes, ce qui correspond g\u00e9n\u00e9ralement \u00e0 une chute li\u00e9e \u00e0 un malaise.<\/p>\n

En cas de chute \u00ab\u00a0douce\u00a0\u00bb ou \u00ab\u00a0ralentie\u00a0\u00bb, l’alarme ne sera pas forc\u00e9ment d\u00e9clench\u00e9e automatiquement. Dans ce cas, la personne devra appuyer sur le bouton pour activer l\u2019alarme manuellement. \u00c0 noter que, dans la plupart des situations, les personnes restent capables de d\u00e9clencher l\u2019alarme elles-m\u00eames, car la perte de connaissance est g\u00e9n\u00e9ralement rare ou de courte dur\u00e9e.<\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_accordion open_toggle_text_color=\u00a0\u00bb#df585d\u00a0\u00bb open_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb closed_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb icon_color=\u00a0\u00bb#0c2340″ use_icon_font_size=\u00a0\u00bbon\u00a0\u00bb icon_font_size=\u00a0\u00bb24px\u00a0\u00bb admin_label=\u00a0\u00bbAccord\u00e9on\u00a0\u00bb module_id=\u00a0\u00bbfaqCu2″ module_class=\u00a0\u00bbfaqCu\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb toggle_text_color=\u00a0\u00bb#df585d\u00a0\u00bb toggle_font=\u00a0\u00bbg-type-houschka-roun|700|||||||\u00a0\u00bb toggle_font_size=\u00a0\u00bb24px\u00a0\u00bb body_font=\u00a0\u00bbg-type-houschka-roun||||||||\u00a0\u00bb body_text_color=\u00a0\u00bb#1a2841″ body_font_size=\u00a0\u00bb20px\u00a0\u00bb custom_margin=\u00a0\u00bb||||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb||||false|false\u00a0\u00bb border_width_all=\u00a0\u00bb0px\u00a0\u00bb border_width_bottom=\u00a0\u00bb1px\u00a0\u00bb border_color_bottom=\u00a0\u00bb#1a2841″ global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_accordion_item title=\u00a0\u00bbFaut-il avoir une connexion internet ?\u00a0\u00bb open=\u00a0\u00bbon\u00a0\u00bb _builder_version=\u00a0\u00bb4.25.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

Non. Tous nos appareils sont \u00e9quip\u00e9s de leur propre carte SIM d\u2019usine et les alarmes sont transmises via le r\u00e9seau mobile.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbFaut-il un abonnement ?\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n

Oui. Tout comme un NATEL, il faut un abonnement pour permettre la transmission des appels.\u00a0 Chez qui doit sonner l’appel \u00e0 l’aide ? d\u00e9termine l’abonnement \u00e0 choisir.<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbEst-il possible de changer d\u2019abonnement ?\u00a0\u00bb _builder_version=\u00a0\u00bb4.25.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n

Oui il est possible de changer d\u2019abonnement en tout temps<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbQuels sont les abonnements ?\u00a0\u00bb _builder_version=\u00a0\u00bb4.25.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n

Nous proposons des abonnements avec des appels en cascade proches-aidants ou directement\/indirectement reli\u00e9 \u00e0 notre centrale d\u2019appels \u00e0 l\u2019aide 7\/7 24\/24.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbEst-il possible de suspendre un abonnement ?\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n

Oui, lors d’une absence de longue dur\u00e9e (hospitalisation, long s\u00e9jour en EMS, d\u00e9part \u00e0 l’\u00e9tranger, etc), nous vous conseillons d’appeler notre bureau pour suspendre l’abonnement en cours. Possible pour 3 mois minimum. Frais pour remettre l’abonnement en fonction\u00a0<\/span>:<\/span>\u00a0CHF 50.-<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbEst-il possible de changer l\u2019ordre des personnes \u00e0 avertir pendant la dur\u00e9e des vacances par exemple ?\u00a0\u00bb _builder_version=\u00a0\u00bb4.25.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n

Oui, il suffit d\u2019avertir notre bureau par t\u00e9l\u00e9phone ou par mail et de nous donner la liste des personnes \u00e0 avertir pendant la p\u00e9riode donn\u00e9e. C\u2019est un service gratuit, sauf si l\u2019abonnement doit \u00eatre adapt\u00e9.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbComment savoir quel appareil choisir ?\u00a0\u00bb _builder_version=\u00a0\u00bb4.25.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n

Notre \u00e9quipe se d\u00e9place directement chez le b\u00e9n\u00e9ficiaire pour \u00e9valuer sa situation ainsi que l\u2019environnement et choisir ensemble l\u2019appareil le plus adapt\u00e9<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbEst-il possible de louer les appareils ?\u00a0\u00bb _builder_version=\u00a0\u00bb4.25.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n

Oui. Il est possible de louer certains appareils. D\u2019autres sont uniquement \u00e0 la vente pour des questions d\u2019hygi\u00e8ne.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbCombien de temps faut-il pour installer un appareil ?\u00a0\u00bb _builder_version=\u00a0\u00bb4.25.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n

En 1 heure \u00e0 1h30 tout peut \u00eatre fait, selon situations.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbQuelle est la dur\u00e9e de garantie des appareils ?\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n

Tous nos appareils ont une garantie de deux ans d\u00e8s la date de mise en fonction de l’appareil.<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbQuelle est la dur\u00e9e du contrat ?\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n

Le contrat est valable une ann\u00e9e et se renouvelle tacitement d’ann\u00e9e en ann\u00e9e, sauf r\u00e9siliation \u00e9crite faite avec un pr\u00e9avis de deux mois. Exceptions <\/span>:<\/span>\u00a0entr\u00e9e en EMS, d\u00e9c\u00e8s. Le contrat est annul\u00e9 pour la fin du mois en cours.
Cas particulier\u00a0<\/em><\/span>:\u00a0s’il s’agit d’une location d’appareil, nous pouvons stopper l’abonnement seulement du moment que notre bureau de Martigny aura re\u00e7u l’appareil en retour.<\/em><\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_accordion open_toggle_text_color=\u00a0\u00bb#df585d\u00a0\u00bb open_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb closed_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb icon_color=\u00a0\u00bb#0c2340″ use_icon_font_size=\u00a0\u00bbon\u00a0\u00bb icon_font_size=\u00a0\u00bb24px\u00a0\u00bb admin_label=\u00a0\u00bbAccord\u00e9on\u00a0\u00bb module_id=\u00a0\u00bbfaqCu3″ module_class=\u00a0\u00bbfaqCu\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb toggle_text_color=\u00a0\u00bb#df585d\u00a0\u00bb toggle_font=\u00a0\u00bbg-type-houschka-roun|700|||||||\u00a0\u00bb toggle_font_size=\u00a0\u00bb24px\u00a0\u00bb body_font=\u00a0\u00bbg-type-houschka-roun||||||||\u00a0\u00bb body_text_color=\u00a0\u00bb#1a2841″ body_font_size=\u00a0\u00bb20px\u00a0\u00bb custom_margin=\u00a0\u00bb||||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb||||false|false\u00a0\u00bb border_width_all=\u00a0\u00bb0px\u00a0\u00bb border_width_bottom=\u00a0\u00bb1px\u00a0\u00bb border_color_bottom=\u00a0\u00bb#1a2841″ global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_accordion_item title=\u00a0\u00bbDans quel d\u00e9lai un commercial peut-il se d\u00e9placer pour un rendez-vous de pr\u00e9sentation\/installation ?\u00a0\u00bb open=\u00a0\u00bbon\u00a0\u00bb _builder_version=\u00a0\u00bb4.25.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

En g\u00e9n\u00e9ral, il est possible d\u2019avoir un rendez-vous dans la semaine, sauf exceptions.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbCombien dure un rendez-vous ?\u00a0\u00bb _builder_version=\u00a0\u00bb4.25.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n

Il faut compter 1 heure \u00e0 1h30 de l\u2019explication aux tests en passant par l\u2019installation de l\u2019appareil choisi et param\u00e9tr\u00e9 avec les donn\u00e9es du b\u00e9n\u00e9ficiaire. Le b\u00e9n\u00e9ficiaire est directement s\u00e9curis\u00e9 au d\u00e9part de notre commercial, en 1 seul rendez-vous.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbQuel est le d\u00e9lai d\u2019intervention de Gentianes lorsqu\u2019une alarme est d\u00e9clench\u00e9e ?\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n

Nous garantissons une intervention dans le d\u00e9lai d\u20191 heure n\u2019ayant pas de moyen prioritaire pour les d\u00e9placements (sauf situation exceptionnelle).\u2028Actuellement, le d\u00e9lai moyen global d\u2019intervention est de 19 minutes.<\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_accordion open_toggle_text_color=\u00a0\u00bb#df585d\u00a0\u00bb open_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb closed_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb icon_color=\u00a0\u00bb#0c2340″ use_icon_font_size=\u00a0\u00bbon\u00a0\u00bb icon_font_size=\u00a0\u00bb24px\u00a0\u00bb module_id=\u00a0\u00bbfaqCu4″ module_class=\u00a0\u00bbfaqCu\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb toggle_text_color=\u00a0\u00bb#df585d\u00a0\u00bb toggle_font=\u00a0\u00bbg-type-houschka-roun|700|||||||\u00a0\u00bb toggle_font_size=\u00a0\u00bb24px\u00a0\u00bb body_font=\u00a0\u00bbg-type-houschka-roun||||||||\u00a0\u00bb body_text_color=\u00a0\u00bb#1a2841″ body_font_size=\u00a0\u00bb20px\u00a0\u00bb custom_margin=\u00a0\u00bb||||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb||||false|false\u00a0\u00bb border_width_all=\u00a0\u00bb0px\u00a0\u00bb border_width_bottom=\u00a0\u00bb1px\u00a0\u00bb border_color_bottom=\u00a0\u00bb#1a2841″ global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_accordion_item title=\u00a0\u00bbQuel est le d\u00e9lai de r\u00e9siliation ?\u00a0\u00bb open=\u00a0\u00bbon\u00a0\u00bb _builder_version=\u00a0\u00bb4.25.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

Selon les conditions g\u00e9n\u00e9rales (voir page \u00ab T\u00e9l\u00e9chargement \u00bb) sauf exceptions en discussion avec notre bureau (D\u00e9c\u00e8s, \u2026)<\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_accordion open_toggle_text_color=\u00a0\u00bb#df585d\u00a0\u00bb open_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb closed_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb icon_color=\u00a0\u00bb#0c2340″ use_icon_font_size=\u00a0\u00bbon\u00a0\u00bb icon_font_size=\u00a0\u00bb24px\u00a0\u00bb module_id=\u00a0\u00bbfaqCu5″ module_class=\u00a0\u00bbfaqCu\u00a0\u00bb _builder_version=\u00a0\u00bb4.25.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb toggle_text_color=\u00a0\u00bb#df585d\u00a0\u00bb toggle_font=\u00a0\u00bbg-type-houschka-roun|700|||||||\u00a0\u00bb toggle_font_size=\u00a0\u00bb24px\u00a0\u00bb body_font=\u00a0\u00bbg-type-houschka-roun||||||||\u00a0\u00bb body_text_color=\u00a0\u00bb#1a2841″ body_font_size=\u00a0\u00bb20px\u00a0\u00bb custom_margin=\u00a0\u00bb||||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb||||false|false\u00a0\u00bb border_width_all=\u00a0\u00bb0px\u00a0\u00bb border_width_bottom=\u00a0\u00bb1px\u00a0\u00bb border_color_bottom=\u00a0\u00bb#1a2841″ global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_accordion_item title=\u00a0\u00bbDivers\u00a0\u00bb open=\u00a0\u00bbon\u00a0\u00bb _builder_version=\u00a0\u00bb4.25.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

Nous respectons la charte sur la dignit\u00e9 des personnes \u00e2g\u00e9es<\/p>\n

Nous garantissons la protection des donn\u00e9es<\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1″ module_id=\u00a0\u00bbdoc\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#f8f2e9″ custom_margin=\u00a0\u00bb100px||0px||false|false\u00a0\u00bb custom_margin_tablet=\u00a0\u00bb||0px||false|false\u00a0\u00bb custom_margin_phone=\u00a0\u00bb||0px||false|false\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb custom_padding=\u00a0\u00bb80px|0px|80px|0px|false|false\u00a0\u00bb animation_style=\u00a0\u00bbfade\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row custom_padding_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb _builder_version=\u00a0\u00bb4.25.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb100%\u00a0\u00bb max_width=\u00a0\u00bb1170px\u00a0\u00bb custom_padding=\u00a0\u00bb|30px||30px|false|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb|30px||30px|false|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb|||30px|false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb4.16″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.25.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_3_font=\u00a0\u00bb|300||on|||||\u00a0\u00bb header_3_text_align=\u00a0\u00bbleft\u00a0\u00bb header_3_text_color=\u00a0\u00bb#df585d\u00a0\u00bb header_3_font_size=\u00a0\u00bb60px\u00a0\u00bb header_3_font_size_tablet=\u00a0\u00bb24px\u00a0\u00bb header_3_font_size_phone=\u00a0\u00bb24px\u00a0\u00bb header_3_font_size_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

T\u00e9l\u00e9chargements<\/h3>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row custom_padding_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb _builder_version=\u00a0\u00bb4.25.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb100%\u00a0\u00bb max_width=\u00a0\u00bb1170px\u00a0\u00bb custom_padding=\u00a0\u00bb|30px||30px|false|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb|30px||30px|false|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb|||30px|false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb4.16″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.25.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_3_font=\u00a0\u00bbg-type-houschka-roun|700|||||||\u00a0\u00bb header_3_text_color=\u00a0\u00bb#df585d\u00a0\u00bb header_3_font_size=\u00a0\u00bb40px\u00a0\u00bb border_width_bottom=\u00a0\u00bb1px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

Documents g\u00e9n\u00e9raux<\/h3>\n

[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font=\u00a0\u00bbg-type-houschka-roun||||||||\u00a0\u00bb text_text_color=\u00a0\u00bb#0c2340″ text_font_size=\u00a0\u00bb24px\u00a0\u00bb header_3_font=\u00a0\u00bb|600|||||||\u00a0\u00bb header_3_text_align=\u00a0\u00bbcenter\u00a0\u00bb header_3_text_color=\u00a0\u00bb#0c2340″ header_3_font_size=\u00a0\u00bb30px\u00a0\u00bb link_option_url=\u00a0\u00bb#\u00a0\u00bb header_3_font_size_tablet=\u00a0\u00bb18px\u00a0\u00bb header_3_font_size_phone=\u00a0\u00bb18px\u00a0\u00bb header_3_font_size_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb text_orientation_tablet=\u00a0\u00bbcenter\u00a0\u00bb text_orientation_phone=\u00a0\u00bbcenter\u00a0\u00bb text_orientation_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

Brochure – Solutions d’appel \u00e0 l’aide – Gentianes\"\"<\/span><\/a><\/p>\n

[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.25.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font=\u00a0\u00bbg-type-houschka-roun||||||||\u00a0\u00bb text_text_color=\u00a0\u00bb#0c2340″ text_font_size=\u00a0\u00bb24px\u00a0\u00bb header_3_font=\u00a0\u00bb|600|||||||\u00a0\u00bb header_3_text_align=\u00a0\u00bbcenter\u00a0\u00bb header_3_text_color=\u00a0\u00bb#0c2340″ header_3_font_size=\u00a0\u00bb30px\u00a0\u00bb link_option_url=\u00a0\u00bb#\u00a0\u00bb header_3_font_size_tablet=\u00a0\u00bb18px\u00a0\u00bb header_3_font_size_phone=\u00a0\u00bb18px\u00a0\u00bb header_3_font_size_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb text_orientation_tablet=\u00a0\u00bbcenter\u00a0\u00bb text_orientation_phone=\u00a0\u00bbcenter\u00a0\u00bb text_orientation_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]Conditions g\u00e9n\u00e9rales de vente\"\"<\/span><\/a>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.25.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_3_font=\u00a0\u00bbg-type-houschka-roun|700|||||||\u00a0\u00bb header_3_text_color=\u00a0\u00bb#df585d\u00a0\u00bb header_3_font_size=\u00a0\u00bb40px\u00a0\u00bb custom_margin=\u00a0\u00bb70px||||false|false\u00a0\u00bb border_width_bottom=\u00a0\u00bb1px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

Modes d’emploi<\/h3>\n

[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font=\u00a0\u00bbg-type-houschka-roun||||||||\u00a0\u00bb text_text_color=\u00a0\u00bb#0c2340″ text_font_size=\u00a0\u00bb24px\u00a0\u00bb header_3_font=\u00a0\u00bb|600|||||||\u00a0\u00bb header_3_text_align=\u00a0\u00bbcenter\u00a0\u00bb header_3_text_color=\u00a0\u00bb#0c2340″ header_3_font_size=\u00a0\u00bb30px\u00a0\u00bb link_option_url=\u00a0\u00bb#\u00a0\u00bb header_3_font_size_tablet=\u00a0\u00bb18px\u00a0\u00bb header_3_font_size_phone=\u00a0\u00bb18px\u00a0\u00bb header_3_font_size_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb text_orientation_tablet=\u00a0\u00bbcenter\u00a0\u00bb text_orientation_phone=\u00a0\u00bbcenter\u00a0\u00bb text_orientation_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

Mode d’emploi – Catogne\"\"<\/span><\/a><\/p>\n

[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font=\u00a0\u00bbg-type-houschka-roun||||||||\u00a0\u00bb text_text_color=\u00a0\u00bb#0c2340″ text_font_size=\u00a0\u00bb24px\u00a0\u00bb header_3_font=\u00a0\u00bb|600|||||||\u00a0\u00bb header_3_text_align=\u00a0\u00bbcenter\u00a0\u00bb header_3_text_color=\u00a0\u00bb#0c2340″ header_3_font_size=\u00a0\u00bb30px\u00a0\u00bb link_option_url=\u00a0\u00bb#\u00a0\u00bb header_3_font_size_tablet=\u00a0\u00bb18px\u00a0\u00bb header_3_font_size_phone=\u00a0\u00bb18px\u00a0\u00bb header_3_font_size_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb text_orientation_tablet=\u00a0\u00bbcenter\u00a0\u00bb text_orientation_phone=\u00a0\u00bbcenter\u00a0\u00bb text_orientation_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

Mode d’emploi – Eiger\"\"<\/span><\/a><\/p>\n

[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font=\u00a0\u00bbg-type-houschka-roun||||||||\u00a0\u00bb text_text_color=\u00a0\u00bb#0c2340″ text_font_size=\u00a0\u00bb24px\u00a0\u00bb header_3_font=\u00a0\u00bb|600|||||||\u00a0\u00bb header_3_text_align=\u00a0\u00bbcenter\u00a0\u00bb header_3_text_color=\u00a0\u00bb#0c2340″ header_3_font_size=\u00a0\u00bb30px\u00a0\u00bb link_option_url=\u00a0\u00bb#\u00a0\u00bb header_3_font_size_tablet=\u00a0\u00bb18px\u00a0\u00bb header_3_font_size_phone=\u00a0\u00bb18px\u00a0\u00bb header_3_font_size_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb text_orientation_tablet=\u00a0\u00bbcenter\u00a0\u00bb text_orientation_phone=\u00a0\u00bbcenter\u00a0\u00bb text_orientation_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

Mode d’emploi – Portalet\"\"<\/span><\/a><\/p>\n

[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font=\u00a0\u00bbg-type-houschka-roun||||||||\u00a0\u00bb text_text_color=\u00a0\u00bb#0c2340″ text_font_size=\u00a0\u00bb24px\u00a0\u00bb header_3_font=\u00a0\u00bb|600|||||||\u00a0\u00bb header_3_text_align=\u00a0\u00bbcenter\u00a0\u00bb header_3_text_color=\u00a0\u00bb#0c2340″ header_3_font_size=\u00a0\u00bb30px\u00a0\u00bb link_option_url=\u00a0\u00bb#\u00a0\u00bb header_3_font_size_tablet=\u00a0\u00bb18px\u00a0\u00bb header_3_font_size_phone=\u00a0\u00bb18px\u00a0\u00bb header_3_font_size_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb text_orientation_tablet=\u00a0\u00bbcenter\u00a0\u00bb text_orientation_phone=\u00a0\u00bbcenter\u00a0\u00bb text_orientation_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

Mode d’emploi – Rosablanche\"\"<\/span><\/a><\/p>\n

[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.6″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font=\u00a0\u00bbg-type-houschka-roun||||||||\u00a0\u00bb text_text_color=\u00a0\u00bb#0c2340″ text_font_size=\u00a0\u00bb24px\u00a0\u00bb header_3_font=\u00a0\u00bb|600|||||||\u00a0\u00bb header_3_text_align=\u00a0\u00bbcenter\u00a0\u00bb header_3_text_color=\u00a0\u00bb#0c2340″ header_3_font_size=\u00a0\u00bb30px\u00a0\u00bb link_option_url=\u00a0\u00bb#\u00a0\u00bb hover_enabled=\u00a0\u00bb0″ header_3_font_size_tablet=\u00a0\u00bb18px\u00a0\u00bb header_3_font_size_phone=\u00a0\u00bb18px\u00a0\u00bb header_3_font_size_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb text_orientation_tablet=\u00a0\u00bbcenter\u00a0\u00bb text_orientation_phone=\u00a0\u00bbcenter\u00a0\u00bb text_orientation_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0″]<\/p>\n

Mode d’emploi – Ruinette \"\"<\/span><\/a><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1″ custom_padding_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb module_id=\u00a0\u00bbformContactSoluc\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb80px|30px|80px|30px|false|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb0px|15px||15px|false|false\u00a0\u00bb global_module=\u00a0\u00bb34882″ global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row custom_padding_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb1170px\u00a0\u00bb max_width=\u00a0\u00bb100%\u00a0\u00bb custom_padding_phone=\u00a0\u00bb0px||||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb4.17.3″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.24.2″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_3_font=\u00a0\u00bbhb||||||||\u00a0\u00bb header_3_text_align=\u00a0\u00bbcenter\u00a0\u00bb header_3_text_color=\u00a0\u00bb#f15a5e\u00a0\u00bb header_3_font_size=\u00a0\u00bb25px\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

Vos coordonn\u00e9es<\/h3>\n

[\/et_pb_text][et_pb_code module_class=\u00a0\u00bbformSolucC\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb50px||30px||false|false\u00a0\u00bb custom_css_free_form=\u00a0\u00bbselect {|| width: 300px;|| padding: 8px;|| margin-bottom: 10px;|| margin-top: 5px;|| font-size: 16px;|| box-sizing: border-box;|| border: 1px solid #ccc;|| border-radius: 4px;||\t\tcolor : gray;|| font-style: italic;||}||.formSolucC p{|| font-size: 16px;||}\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]\n

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    <\/ul><\/div>\n
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    Raison du rappel :