Supports & Downloads

blank

Frequently asked questions

Calls for help

Subscriptions and equipment

Gentian intervention

Cancellation period

Miscellaneous

How to trigger a call for help?

A simple press of the call button on the chosen device transmits the alert to caregivers and/or to our call center.

Who will receive the call for help?

Depending on the subscription chosen, the call will be received by close relatives (family, friends, neighbors, janitor, etc.) and/or by our 7/7 24/24 call center.

How does it work?

When an alarm is triggered, a call is made to the phone of the 1st person in the call for help chain. If person 1 doesn’t answer, refuses the call or the message service is activated, person 2 receives the call, and so on until the alarm is taken care of. This is a cascade calling process.

Can I cancel a call for help?

No, it is not possible to cancel a call for help.

Where can your safety be guaranteed?

Depending on the device you choose, you can be protected anywhere in Switzerland: inside the home, but also wherever the 3G mobile network is available.

Can the watch or bracelet transmitter be worn in the shower?

Yes, our solutions are waterproof to the minimum IP 67 standard.

Is the fall detected?

No, our devices do not detect falls.

Do I need an Internet connection?

No. All our devices are equipped with their own factory SIM card, and alarms are transmitted via the mobile network.

Do I need a subscription?

Yes. Once the device has been chosen, it needs to be paired with a subscription.

Can I change my subscription?

Yes, you can change your subscription at any time.

What subscriptions are available?

We offer subscriptions with cascading caregiver calls or direct/indirect connection to our 24/7 help line.

Is it possible to change the order of people to be notified during vacations, for example?

Yes, just notify our office by phone or e-mail and give us the list of people to notify during the given period. It’s a free service, unless the subscription needs to be adapted.

How do I know which device to choose?

Our team comes directly to the beneficiary’s home to assess his or her situation and environment, and work with him or her to choose the most suitable device.

Is it possible to rent the equipment?

Yes. Some equipment can be rented. Others are for sale only, for reasons of hygiene.

How long does it take to install a device?

Everything can be done in 1 to 1.5 hours, depending on the situation.

How quickly can a sales representative come to you for a presentation/installation appointment?

In general, it’s possible to get an appointment within a week, with some exceptions.

How long does an appointment last?

It takes between 1 and 1.5 hours from explanation to testing, including installation of the device chosen and parameterized with the beneficiary’s data. The beneficiary is secured directly from our sales representative, in just 1 appointment.

How long does it take Gentianes to respond to an alarm?

We guarantee a response within 1 hour, as we have no priority means of transport (except in exceptional situations).Currently, the average overall response time is 25 minutes.

What is the cancellation period?

According to the general conditions (see “Download” page), except for exceptions discussed with our office (death, etc.).

Miscellaneous

We respect the charter on the dignity of the elderly

We guarantee data protection

Your contact details



    Within an average of 1 hour, working days