Privacy policy

Effective date: 01.01.2024

Welcome to our website www.gentianes.ch (hereinafter referred to as “the Site”). The protection of your personal data is a priority for us. This privacy policy describes how we collect, use and protect your data in accordance with the European Union’s General Data Protection Regulation (GDPR) and the Swiss Data Protection Act (DPA).

1. Data controller

The data controller is:
Gentianes Group Sàrl
Chemin de Darray Vé 23
1948 Sarreyer
info@gentianes.ch

2. Collected data

We collect the personal data necessary to provide you with our services. This information includes :

  • Personal data provided by you: When you fill in contact forms, subscribe to our newsletter or place an order, we collect information such as your name, address, telephone number, e-mail address, and any other data necessary for the performance of our services.

  • Technical data: We automatically collect certain information when you visit our Site, such as your IP address, browser type, information on the device used, and the pages visited.

  • Cookies: Our site uses cookies to enhance your browsing experience. Cookies are files stored on your device, and you can refuse their use by configuring your browser. For more information, please see our cookie policy below.

3. Data processing purposes

We use your data for the following purposes:

  • To provide our services and process your orders.
  • Manage customer relations, respond to your requests via the contact form.
  • Analyze the use of the Site via tools such as Google Analytics (see section 8 for more details).
  • Improve our Site and its functionalities by analyzing browsing data.
  • Comply with our legal and regulatory obligations.

4. Legal basis for processing

In accordance with the RGPD and the LPD, the processing that we carry out is based on one of the following legal bases:

  • Performance of a contract: Where processing is necessary for the performance of a contract or to take pre-contractual measures.
  • Consent: For certain operations such as sending newsletters or using analytical cookies, we collect your explicit consent.
  • Legal obligation: Where we are required to process your data to comply with a legal obligation.

5. Sharing your data

We only share your personal data with third parties in the following cases:

  • Service providers: We may share your data with service providers (e.g. delivery services, web hosting) in order to carry out the requested services.

  • Legal obligations: We may disclose your information if required to do so by law, for example as part of a judicial investigation.

6. Data transfer abroad

Your personal data may be transferred outside Switzerland or the European Union, in particular to third countries that do not offer an equivalent level of data protection. In such cases, we ensure that appropriate safeguards are in place, such as the Standard Contractual Clauses approved by the European Commission, or by ensuring that the recipient complies with the Swiss-U.S. Privacy Shield.

7. Data retention period

We keep your personal data only for as long as is necessary for the purposes for which it was collected or to comply with our legal obligations.

  • Data relating to your orders is kept for the period required by tax and accounting legislation.
  • Data used for marketing purposes will be kept until you withdraw your consent.

8. Cookie policy

A cookie is a small text file stored on your device (computer, tablet, smartphone) when you visit a website. Cookies enable us to recognize your device on successive visits and improve your experience on the Site. We use the following types of cookies:

  • Strictly necessary cookies: These cookies are essential for the proper operation of the Site and enable you to use its main functions.
  • Performance and analysis cookies: These cookies help us to analyze how visitors use our Site, in order to improve its operation. In particular, we use Google Analytics to understand how users navigate our Site, which pages are visited and other performance information. Google Analytics collects anonymous data such as pages visited, IP address (anonymized), browser type and length of visit. This information enables us to improve your online experience. You can choose to refuse Google Analytics-related cookies by using the cookie management options on our Site or by installing the Google Analytics deactivation browser add-on available here.
  • Functional cookies: These cookies enable us to personalize your experience on the Site by remembering your preferences.
  • Advertising cookies: We use these cookies to display advertising tailored to your interests on our Site or third-party sites.

Cookie management

On your first visit to the Site, you can accept or refuse the use of non-essential cookies via a consent banner. You can manage your cookie preferences at any time by adjusting your browser settings or by accessing the “Cookie settings” section at the bottom of the page.

9. Consent policy

In accordance with the provisions of the GDPR and the DPA, your consent is required for certain data processing activities, in particular:

  • Newsletter and commercial communications: We will only send you newsletters or commercial communications if you have given your express consent when registering or filling in a contact form. You can withdraw your consent at any time by clicking on the unsubscribe link in our e-mails or by contacting us directly at info@gentianes.ch.

  • Use of non-essential cookies: Analytical and advertising cookies will only be activated if you give your consent on your first visit to the Site via the consent banner. You can adjust your preferences at any time via the “Cookie settings” section.

In the absence of your explicit consent, we will only use your personal data as required by law, for the performance of a contract or pursuant to a legal obligation.

10. Your rights

Under the RGPD and the LPD, you have the following rights:

  • Right of access: You have the right to request a copy of the personal data we hold about you.
  • Right of rectification: You can ask for your data to be corrected if it is inaccurate or incomplete.
  • Right of deletion: You may request the deletion of your data under certain conditions, in particular if it is no longer required for the purposes for which it was collected.
  • Right to data portability: You have the right to request the transfer of your data to another service provider.
  • Right to withdraw consent: If the processing of your data is based on your consent, you may withdraw it at any time.

To exercise these rights, please contact us at the following address: info@gentianes.ch.

11. Data security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss or disclosure.

12. Changes to the privacy policy

We reserve the right to modify this privacy policy at any time. Any changes will be posted on this page and, if necessary, you will be notified by e-mail or via a notice on our Site.

13. Contact

If you have any questions or concerns about this privacy policy or how your data is handled, you can contact us at

Gentianes Group Sàrl
Chemin de Darray Vé 23
1948 Sarreyer
info@gentianes.ch